How to delete your account
An account deletion request is always accepted, by any of the following methods:
- •On the website: sign in → Profile → "Account deletion" section → "Delete forever" button.
- •In the mobile app: Profile → Settings → "Delete account".
- •By email: an email to hello@lokacia.kz with the subject "Account Deletion", sent from the address linked to the account. This method works even if the app has been uninstalled and you no longer have access to the account: to protect against deletion by a third party, we may ask for confirmation (a code sent to the account's phone or email).
What happens after the request
- •Immediately: the profile and listings are hidden, future bookings are cancelled, and sign-in to the account is closed.
- •7-day withdrawal window: within 7 days, the request can be withdrawn by writing to hello@lokacia.kz from the account's address.
- •Then automatic deletion: after the withdrawal window and the completion of any open matters (current bookings, disputes, settlements), the data is deleted automatically; there is no need to contact us again. Open matters postpone the deletion but do not cancel it.
What is deleted
Name, profile photo, contact details (phone, email), IIN/BIN and verification documents (including their files), payment details, social media and other profile information. Your reviews are kept in anonymised form ("Deleted user"); messages sent to other users remain with their recipients.
What is retained as required by law
We are required to keep certain records for the periods established by the laws of the Republic of Kazakhstan: contracts and accounting documents, payment and refund records, and the log of legally significant actions (document acceptances). These records are stored separately, are not used for any other purpose, and are deleted once the retention periods expire.
Questions
The platform operator is Private Company Arvo Labs Limited, BIN 260640900744. For questions about account deletion and personal data: hello@lokacia.kz.