Frequently Asked Questions

Register as a host, click 'List Your Space' and fill in the form: add photos, description, address, price and rules. After moderation your location will appear in the catalog.

Find a suitable venue in the catalog, select date and time, specify guest count and send a booking request. The host will confirm, and you'll get an email notification.

A service fee applies to bookings: 15% from the host and 5% from the renter. PayLink acquiring is charged separately. No hidden fees.

After booking confirmation, the renter pays via the payment provider PayLink. Funds are held and transferred to the host after the event, less the service fee, within the timeframes set by the payment system.

Yes. The renter can cancel before the event. Refund terms depend on host policy: full refund 48+ hours before, partial 24-48 hours, no refund less than 24 hours.

A deposit set by the host and a transparent claims process are available now. We're developing an extended protection program and will announce it separately.

A verified host is a sole proprietor or company whose registration details (BIN) have been checked by the platform operator. The badge increases renter trust.

Instant Book is a mode where booking is confirmed automatically without waiting for host response. Hosts can enable it in location settings.

Minimum duration is set by the host for each location. Usually 1-4 hours. Info is on the location page under 'Pricing'.

Email us at hello@lokacia.kz or via website chat. We respond within 24 hours on business days. For urgent issues during an event — call our hotline.