Payment, cancellation and refund terms

When and where payment takes place

When a booking request is submitted, no funds are charged or held and no card details are requested. The request only reserves the time in the host's calendar until the host responds.

After the host confirms the request, the renter receives a notification (email, push, chat message) with a payment link and pays the service fee in their account: the "My bookings" section → the "Pay" button → the provider's secure payment page, where card details are entered. The platform does not receive or store card details. The rent is not charged at this point: it is held on the card 7 days before the session (or immediately if the session is less than 7 days away) and charged 24 hours after the session.

For an instant booking (if the host has enabled it for the venue), no host confirmation is required: the renter proceeds to pay the service fee right after placing the booking, and the booking becomes confirmed after a successful payment.

1. Payment methods

Bookings are paid by bank card through the payment provider PayLink.kz. The list of supported payment systems is shown on the payment screen. Checks, including 3-D Secure, are performed by the bank and the payment provider.

2. Commission

Service commission: 15% from the host and 5% from the renter. Before confirming payment, the renter sees the rental price, the service fee, the total amount, the currency, the applicable deposit (if used) and the cancellation rules. There are no hidden fees.

3. Holding of funds

At payment (after the host's confirmation), only the service fee is charged and the card details are saved with the payment provider. The rent is held on the card 7 days before the session (or right after the fee is paid if the session is less than 7 days away) and charged 24 hours after the session ends; at that moment the funds are split: the host's amount and the platform commission. The operator does not hold users' funds in its own accounts. The maximum hold period is set by the agreement with the payment provider.

4. Cancellation

Before the booking is confirmed, cancellation is free of charge. After confirmation, the refund is calculated according to the host's cancellation policy (Standard or Firm) shown on the venue page. The service fee share is refunded only with a full (100%) refund.

5. Refunds

A refund (full or partial) is made to the same payment instrument used for the payment, unless the payment system rules provide otherwise. The timing of initiating and crediting a refund depends on the bank and the payment provider and is set by the agreement with the payment provider.

6. Disputed transactions (chargeback)

The procedure for reviewing disputed transactions and the grounds for refusal are set by the payment system rules and the agreement with the payment provider.

7. Contact for claims

For payment and refund questions, please contact platform support.